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Thread: Xbox Live support.

  1. #1
    suspedet
    Guest

    Xbox Live support.

    The first thing I should say - this is an email I sent to the xbox live support people. I don't really know if anyone here can figure out the problem, I just thought it would be best to get the opinion of actual tech experts. I haven't gotten a reply from MS, so I don't know if they can solve it. The thing I'm worried about is if they say I need to send it in... I won't, because it's modded.

    CODE
    When I go through the network troubleshooter on the Xbox, everything goes great. It gives me green on everything, and says that I'm connected. But, when I try to do anything that involves xbox live (whether this be playing a game or trying to access my account options) it gives me the same error - "Unable to continue due to technical difficulties. Please try again later." When I try to connect in a game it tells me it's having trouble, and then sends me to the troubleshooter which confirms that I am, in fact, connected.

    A few things that I should note:

    1. When I first tried using Xbox Live on this xbox it was going through a Linksys BEFW11S4 V2 router, which I later read on the xbox site is apparently incompatible with Xbox Live. Oddly though, it still told me it was having no trouble connecting in the troubleshooter, and it actually updated the xbox live dashboard twice while going through this supposedly incompatible router.

    2. This one is kind of long. The Live account that I am trying to use on this xbox was transfered from another xbox which stopped working for a completely unrelated reason. The reason that I transferred this account over to this current xbox is because I got a letter saying that my credit card had expired and that I needed to update it (which is a little hard to do from my old xbox which wasn't working). When I transferred the account over, and started Live for the first time two things happened:

    1. The Live dashboard updated what seemed to be 2 or 3 times (I wasn't really paying attention).

    2. The xbox told me that before I could use my account there were some messages I had to read. The message was that I had to update my credit card information, or something to that effect. I did so, and it restarted. Before it restarted, though, I got some strange error message that went something like, "There is a problem with your Xbox Live account. Please call the number in your instructions manual." When it restarted, it told me I had another message. This one told me I had to agree to new terms of stuff. I did, and it once again restarted but also once again gave me the error message about something wrong with my account. I chose to disregard these. Because everything seemed fine to me.

    Let me sum this all up -

    -The Network Troubleshooter says that I am connected to Xbox Live, and everything is hunky-dorey.
    -None of the things that require Xbox Live work.
    -I was given a message saying there is something wrong with my account, and to contact a number inside my instruction manual.
    -I was able to update my dash and account info through a reportedly unusable router (key word there is "was" because I can't anymore).

    And just in case you were wondering, here are my XYZ codes:

    W: 0000-000B
    X: 0000-F0001
    Y: 00A8-4840
    Z: 0000-0000

    Thanks for your time.


    And before you nay-sayers out there start up. No, I was not banned. I know this for a fact. If you want an explanation why I'll be happy to give it.


    More Information:
    1. Since the launch of the Xbox 360 in 2006, the Latin American Xbox 360 community has developed a strong presence on the Xbox Live service
    2. Microsoft will contact any Xbox LIVE members directly impacted by this change and said emails will be sent out over the coming weeks when
    3. Ok, so if these two Xbox Live support techniques didn't work, don't fret
    4. Do not use the AppStore review area for support questions
    5. html - CachedXbox Live Original Discontinue, XBox 360 News - GamerZines : Free
    6. Xbox Live Will No Longer Support the Original Xbox Console - The change will take place on April 15
    7. Microsoft is finally planing to leverage their experience with the Xbox and bring it to the Windows Mobile platform according to two job ads I just

    More:


  2. #2
    tengibaygio
    Guest

    have you tried connecting the xbox directly to the modem instead of through the router?


    More Information:
    1. Of course, you'll still be able to play supported original Xbox games on your Xbox 360 console, just not the online multiplayer component
    2. Xbox Live update details announced, includes Games on Demand support, Netflix Movie Parties, game ratings
    3. “I wanted to let you know that on April 15, 2010 Microsoft will discontinue Xbox LIVE service for original Xbox consoles and games, including
    4. On April 15 we will discontinue the Xbox LIVE service for original Xbox consoles and games, including Xbox v1 games playable on Xbox 360 and Xbox Originals
    5. If you'd rather problem solve your connection issue outside of Xbox LIVE Connect Solution, here is another option
    6. TrueSkill [22] is a ranking and matchmaking system premiering in the Xbox 360 live services
    7. 1, Knapster01, 4280, underpangs · 25 Oct 2009, 20:53 · Last FM XBOX LIVE account for Canadian paying customers, 12, shadimallak, 3038, shadimallak · 23 Feb 2010, 01:39

  3. #3
    ngocchien_gt
    Guest

    Oh damn... I didn't put that in there??? Ooops... Yeah, I did try it, and it still did the exact same thing.


    More Information:
    1. Microsoft is pulling the plug on the Xbox Live services that still cater to the original Xbox
    2. Xbox Live launched for the original console on 17th November 2002 with support from games like MechAssault, Unreal Championship and MotoGP
    3. PETITION FOR LOCAL XBOX LIVE SUPPORT IN COLOMBIA Petition, hosted at PetitionOnline
    4. "I wanted to let you know that on April 15, 2010 Microsoft will discontinue Xbox LIVE service for original Xbox consoles and games, including
    5. "I want to assure you that the best is yet to come for Xbox LIVE," Whitten continued "I believe we'll look back on 2010 as a landmark year in gaming
    6. Later in the day I receive a reply from Support via email
    7. As of April 15th, all Xbox 1 games -- including those
    8. Microsoft has newly made a decision to cut-off Live support for its original Xbox, which makes the old-school gamers no longer able to play any other old-school games over the old-school gaming system of the company
    9. Director of Programming for the Microsoft gaming network Xbox Live, has announced that April 15, 2010 will be the last day you'll get to play over Live with your original Xbox
    10. You can also review Xbox documentation online about port forwarding

  4. #4
    nguyen_ld
    Guest

    sorry, wrong question.


    More Information:
    1. Major Nelson announces the end of support - Microsoft is pulling the Xbox Live plug on both the original Xbox and original Xbox games as of April
    2. com/3r9awg, if you need help with an Xbox 360 in the US, call 1-800-4MY-XBOX for customer support, or dial 425-635-7180
    3. users discovered that the Xbox 360's version of Xbox Live still only supported 100 friends maximum
    4. Chief Xbox Officer Robbie Bach last night used its pre-E3 conference to announce an agreement between themselves and EA to support Xbox Live!
    5. The XBOX LIVE SUPPORT FOR LATIN AMERICA Petition to Microsoft was created by and written by Manfred Ramirez (manramro@yahoo
    6. You will work closely with our Business Account Management teams, Engineering support teams, Windows Mobile and Xbox LIVE platform teams as the advocate
    7. Microsoft Phasing Out Original Xbox Live Support - Video Game Review - Claims it is necessary to continue moving the platform forward
    8. I'm just some guy who was himself frustrated with XBox Live Support
    9. Free tech support for Microsoft Xbox 360 Console and help with Microsoft Xbox 360 Console installation, troubleshooting, repairs and upgrades

  5. #5
    mahbub82
    Guest

    Quote - (Evil Dragon @ Feb 3 2004, 04:49)
    once again gave me the error message about something wrong with my account. I chose to disregard these. Because everything seemed fine to me.

    Sounds to me that your account has been frozen or something due to problems with the credit card details you entered. (you should read error messages, they're there for a reason...)


    More Information:
    1. Microsoft has announced that it will discontinue Xbox Live support for original Xbox consoles and games on 15th
    2. In a blog posting, Microsoft's Marc Whitten said that after April 15, users of the Xbox Live service will no longer be able to play titles like Halo 2 that were created for the first Xbox console
    3. Changes need to be made to the Xbox Live service to support future goals for the platform that aren't supported by early hardware and games
    4. "Dear Xbox LIVE Members, On April 15 we will discontinue the Xbox LIVE service for original Xbox consoles and games, including Xbox v1 games playable on Xbox 360 and Xbox Originals
    5. Read our Xbox Live ditching Xbox 1 support News for Xbox, and Xbox 360
    6. The decision to end original Xbox support on Xbox live brings a close to seven years of online gaming for the console
    7. 9 added support for the USB "video class" group of peripherals, which includes the Vision Camera
    8. The big M has announced that Xbox LIVE service for Xbox v1 games will end
    9. Microsoft said on Friday that it plans to discontinue support for playing original Xbox games on its online service
    10. ^ "Driver update for Microsoft Xbox 360 Live Vision Camera"

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