video files and Explorer crash

[contronnam]

Archived from groups: microsoft.public.windowsxp.video (More info?)

�

Hello. I'm not sure if this is the correct group to post to but suddenly

I've noticed that whenever Windows Explorer or My Computer has a folder open

that contains video files (avi) the program always crashes with the error

message "the instruction at xxxxxx3397 referenced memory at 00x00000000 the

memory could not be written". This happens every time and it has just

started out of the blue.

The consistency is that the last 4 digits in the first instruction is ALWAYS

3397 and the second number is always 00x00000000. I've tried doing a system

restore but that hasn't helped. I'm like to know why this is happening and

how I can make it stop.

I'm using WindowsXP

Thanks.

More Information:

1. It tries to use the PIC Video MJPEG codec for this, even though the files are DV-encoded, not MJPEG
2. 5 posts - 4 authors - Last post: Oct 31, 2008Incomplete and broken video files could cause Explorer to crash on XP!! « on: October 30, 2008, 12:20:13 AM »
3. Fixing the Explorer crash problem will probably screw up your thumbnail view in Explorer though in which case, you'll need to click Start > Run >
4. MPEG-2 files causing computer to crash, Nozmeister, General Software Problems, 3, 07-02-2006 12:11 AM
5. exe (Windows Explorer) to crash, as well as a fix for the problem
6. i use to have windows explorer crash every time there was a video file in the folder, and now its fine
7. When you open a file in Windows XP that has a corrupted video, image files, HTML pages, or MP3 file, Windows Explorer crashes

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• windows media problem
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[billygowhoop]

Archived from groups: microsoft.public.windowsxp.video (More info?)

�

I've had the same problem, but only since installing sp2

>-----Original Message-----

>Hello. I'm not sure if this is the correct group to post

to but suddenly

>I've noticed that whenever Windows Explorer or My

Computer has a folder open

>that contains video files (avi) the program always

crashes with the error

>message "the instruction at xxxxxx3397 referenced memory

at 00x00000000 the

>memory could not be written". This happens every time

and it has just

>started out of the blue.

>The consistency is that the last 4 digits in the first

instruction is ALWAYS

>3397 and the second number is always 00x00000000. I've

tried doing a system

>restore but that hasn't helped. I'm like to know why

this is happening and

>how I can make it stop.

>I'm using WindowsXP

>Thanks.

>

>

>.

>

More Information:

1. Use explorer to browse to a folder containing Video files (the view was details) explorer either crashes and restarts, or displays the error message above crashes and restarts
2. My problem was opening any file containing video caused XP Explorer to crash
3. The above is an error message that I have been getting from Internet Explorer on a regular basis as the IE crashes and I see the report the problem to windows box
4. Either way, back on my usual user account now, and I'm not crash looping explorer, but when I go to the copy of the desktop folder to try and delete the video files, it still does an explorer crash
5. 7 posts - 4 authors - Last post: Oct 12, 2004[Archive] explorer crashes when *
6. I have never had Explorer crash on me though, but I have had the problem mentioned and it does fix it
7. This submission [Windows Explorer crashes when browsing the contents of a DVD-Video disc] has been removed because